Ultimate RewardsSM
Redemption Rules and Disclosures
A. ULTIMATE REWARDS REDEMPTION RULES
Redemption Options: Redemptions made online do not have a service fee. A service fee of up to $20 per ticket may be charged for the use of our toll-free number to book or change airline itineraries. We reserve the right, in our sole discretion, to determine the amount of the service fee, to waive the service fee, or to change the service fee without notice. Chase is not responsible for service fees charged when you redeem directly through a merchant.
Travel Restrictions: Ticket(s) may be purchased in any name designated by you; however, tickets will be mailed or e-mailed, as applicable, to your address. Paper tickets will be issued only when electronic ticketing is not available. Passenger facility charges, international entry or departure taxes and/or all fees, including baggage fees, are at traveler's expense. Rewards may be subject to local taxes and fees, which are at traveler's expense. Additional costs, such as rush charges and/or traceable overnight delivery of rewards, are at your expense. Standard age, driver and credit rental requirements apply to car rental rewards. Minimum rental age is 25 (exceptions apply). Certain blackout dates may apply to car rental and hotel rewards. You may not upgrade travel arrangements (including airfare, hotel reservations and car rentals) obtained by redeeming your points. For example, if you redeem for Coach Class airfare using your points, you may not upgrade the Coach Class ticket to a First Class ticket at the airport.
Airline Tickets: You may redeem points both online and through our toll-free number for an available airline ticket, where permitted by law. Redemptions may be made in 1-point increments for each $0.0125 incremental ticket value. For example, 20,000 points can be redeemed for a $250 airline ticket. If you want to book a ticket with a value greater than the redemption value of your points, the additional amount must be paid for using a Chase credit card.
Checks: Points may be redeemed for a check. See current redemption levels on the redemption website.
Statement Credits: Redemptions start at 2,500 points for a $25 statement credit to apply to any purchase made with your Chase credit card within 60 days of the request for a statement credit, where permitted by law. Beginning with 2,500 points, redemptions may be made in additional 100-point increments for each $1 statement credit. Statement credit will post to your account within 5-7 business days and will appear on your monthly Chase credit card billing statement within 1-2 billing cycles.
Using Points for Booking Travel: Points may be redeemed for eligible items at the rate determined by the individual merchants, and may vary by merchant; any balance that remains due on a travel booking over the amount of your redemption must be paid for using a Chase credit card.
Merchandise, Gift Cards and Select Events: Redemption levels may vary and are listed in the Program Guide and online at the redemption website. Minimum redemption amounts may be required to redeem your points and may vary by merchant. We reserve the right to change redemption items offered in the Program at any time without notice. We may also offer additional redemption promotions from time to time; redemption items offered directly through merchants may have terms and conditions controlled by those merchants. Chase is not responsible for the provision of or failure to provide the stated benefits and services in promotions offered by these merchants.
Reward Restrictions: Redeemed rewards are not refundable, replaceable, or transferable for cash, credit, or other rewards under any circumstances. Lost, stolen or mutilated gift cards/gift certificates and checks will not be replaced. Redeemed rewards earned in the Program may not be re-sold or exchanged for other goods or services except as stated on the reward. Certain rewards are available only during the time periods described in the Program communications. We may substitute rewards of equal or greater value as necessary at our discretion. Some rewards have limited availability. Gift cards/gift certificates are valid at participating merchants only, through the expiration date, if any, as permitted by law. Merchants participating in the Program are subject to change. Gift cards/gift certificates and checks must be surrendered upon redemption and no photocopies will be honored. Gift cards/gift certificates have no cash value and may not be redeemed for cash or its equivalent, and any unused portion will not be returned as cash unless otherwise noted on the gift cards/gift certificates. Purchases in excess of the amount of the gift card/gift certificate are at the reward holder's expense. Use of any gift card/gift certificate or check is subject to any additional restrictions listed on the gift card/gift certificate or check. It is the reward holder's responsibility to review the terms and conditions of each merchant's gift cards/gift certificates. For all merchandise, gift certificate, gift card and attraction ticket rewards, all sales/use taxes, fees, surcharges, optional items, shipping and handling charges are the responsibility of the reward holder and will apply in accordance with the merchants' policies in effect at the time of redemption.
Reward Delivery: Delivery time of rewards redeemed depends upon your chosen reward. Some rewards cannot be shipped to PO Boxes or foreign addresses. Expedited delivery may be available upon request for an additional charge. Country of item's origin may change.
Points Transfer: Points may be transferred to participating partners' programs in fixed point increments as defined in the Program catalog. A points transfer fee may be charged based on a percentage of the number of points transferred. Any transferred points become subject to the terms and conditions of the respective partner's program. Once points are transferred, they may not be refunded, and the transaction cannot, under any circumstances, be reversed. Please allow 4-6 weeks for the points to appear in your partner program account.
Purchasing of Points: Points may be purchased in 1,000-point increments for a fee of $25, up to a maximum per month of 5,000 points and a $125 fee. Once purchased, points may not be returned for a cash refund, and the transaction cannot, under any circumstances, be reversed.
Miscellaneous: Any additional travel or accommodation arrangements made in connection with any reward are your sole responsibility. Points values for all rewards are effective March 31, 2009, and are subject to change without notice. Many redemptions are final; please check the applicable merchant's terms and conditions before you redeem. Point credits will not be issued for any cancelled travel arrangements or returned rewards. The listed merchants are in no way affiliated with Chase Bank USA, N.A., nor are the listed merchants considered sponsors or co-sponsors of this program. Use of merchant names and/or logos are by permission of each respective merchant and all trademarks are the property of their respective owners. Terms and conditions are applied to gift cards/certificates. Please see the merchant's gift card/certificate/website for additional terms and conditions, which are subject to change at merchant's sole discretion, if permitted by law.
Rewards are subject to availability, and may be substituted with rewards of equal or greater value as necessary. Merchants participating in the Program are subject to change.
Spanish Assistance: Rewards brochures are currently only available in English. For information or help redeeming your rewards in Spanish, please call the toll-free number on the back of your credit card.
Asistencia en español: Los folletos de recompensas actualmente sólo se encuentran disponibles en inglés. Para mayor información o ayuda para redimir sus recompensas en español, por favor llame al número sin cargo que se encuentra en el reverso de su tarjeta de crédito.
B. Ultimate Rewards Mall Disclosure
Participating merchants and offers are subject to change without notice. Bonus Reward earnings restrictions may apply. For complete details, see the Ultimate Rewards Mall Supplement to your Rewards Program Rules and Regulations, which can be found by logging on to www.chase.com/ultimaterewards.
The online merchants mentioned are neither sponsors of nor affiliated with the Ultimate Rewards Mall program and are not responsible for any aspect of the program, including reward fulfillment. All marks used with permission of their respective owners.
C. Partners
Avis® Rental Certificate Avis services will be based upon the regular Avis rates in effect at the time and location where you present the rental certificate. Renter must meet Avis age, driver and credit requirements. Certificates must be surrendered at time of rental check-out. Other terms and conditions, which are listed on the certificate, may apply. Please read the certificate upon receipt. For reservations, visit www.avis.com or call 800-331-1212 in the United States. Avis Flat dollar certificates (i.e. $25, $50 or $100 Certs) are a global product available at participating locations worldwide. Contact 888-439-0632 for Avis customer service inquiries.
Bath & Body Works® Gift Card Bath & Body Works® is not a sponsor of this promotion and is not affiliated with Chase Bank USA, N.A. The Bath & Body Works® name and logo are registered trademarks of Bathco, Inc.
Best Buy® Gift Card BEST BUY® is not affiliated with Chase Bank USA, N.A. Best Buy does not sponsor, endorse, approve or have any responsibility for this promotion. BEST BUY and the BEST BUY logo are trademarks of Best Buy Enterprise Services, Inc.
Best Western Travel Card® Best Western International, Inc. is not a sponsor/co-sponsor of this program and is not affiliated with Chase Bank USA, N.A. See www.travelcard.bestwestern.com for Travel Card terms and conditions. The Best Western name and logo are service marks or registered service marks of Best Western International, Inc. Each Best Western hotel is independently owned and operated. All rights reserved.
Borders® and Waldenbooks® Gift Card Borders® is not a sponsor of this promotion/program. See back of gift card for complete terms and conditions, which are subject to change at Borders/Waldenbooks' sole discretion. ©2009 Borders, Inc.
Budget® Rental Certificate Budget services will be based upon the regular Budget rates in effect at the time and location where you present the rental certificate. Renter must meet Budget age, driver and credit requirements. Other terms and conditions, which are listed on the certificate, may apply. Please read the certificate upon receipt. For reservations, visit www.budget.com or call 800-527-0700 in the U.S. Budget Flat dollar certificates (i.e. $25, $50 or $100 Certs) are a global product and available at participating locations worldwide. Contact 800-826-3409 for Budget customer service inquiries.
Chili's Grill & Bar® Chili's Grill & Bar® is not a sponsor of this promotion and is not affiliated with Chase Bank USA, N.A.
Crate and Barrel Shop Card Crate and Barrel is not a participating partner in or sponsor of this offer. Terms and conditions are applied to Gift Cards and Shop Cards.
Darden Restaurants®, Inc. Darden Restaurants®, Inc. (Red Lobster®, Olive Garden®, LongHorn® Steakhouse, Bahama Breeze®) is not affiliated with Chase Bank USA, N.A. Darden Restaurants is not a sponsor or co-sponsor of this program. Use of our restaurant names, logos or trademarks requires written approval from Darden Restaurants, Inc. See backside of gift card for additional terms and conditions or visit www.dardenrestaurants.com/legal.asp.
ExxonMobil Gift Card Exxon Mobil Corporation is not a sponsor or co-sponsor of this promotion. The Exxon and Mobil logos are registered trademarks of Exxon Mobil Corporation or one of its subsidiaries. ExxonMobil Gift Cards are issued and sold by SVM, an Illinois Limited Partnership.
Fairmont Hotels & Resorts Gift Certificates Fairmont Hotels & Resorts Gift Certificates are not replaceable if lost, stolen or destroyed. Fairmont Hotels & Resorts Gift Certificates may not be valid where restricted by law. Fairmont Hotels & Resorts Gift Certificates are not redeemable for cash and are void if sold for cash or other consideration. Any tax liability, including disclosure, connected with receipt or use of this certificate is the recipient's responsibility. Locations listed on certificate are subject to change without notice. Certificates are fully transferable and combinable.
Hertz Check Voucher To check participating locations and make advance reservations, call 1-800-654-2210. Renter must meet Hertz age, driver and credit qualifications in effect at time and place of rental. Please refer to voucher for additional terms and conditions.
The Home Depot® Gift Card The Home Depot® is not a sponsor of this promotion. Chase Bank USA, N.A. is not affiliated with The Home Depot®. The Home Depot® is a registered trademark of Homer TLC, Inc.
iTunes Gift Card Apple Inc. is not a sponsor of this program/promotion. iTunes is a registered trademark of Apple Inc. See back of card for terms and conditions of use.
Kohl's® Gift Card Kohl's® is not a sponsor of this promotion and is not affiliated with Chase Bank USA, N.A. KOHL'S® and KOHL'S® brand names are trademarks of Kohl's Illinois, Inc.
Lowe's® Gift Card Lowe's® is not affiliated with Chase Bank USA, N.A. LOWE'S® and the GABLE MANSARD DESIGN are registered trademarks and service marks of LF, LLC.
Macy's Gift Card Macy's is not a sponsor or co-sponsor of this program. Macy's Terms & Conditions apply to all cards. See back of card for details. The Macy's name and logo are registered trademarks of Macy's Inc.
Marriott® Cheque Marriott is not a sponsor of this promotion. The Marriott logo is a registered trademark of Marriott International, Inc. See reverse side of Cheque for complete terms and conditions.
Marriott® TravelCard® Marriott is not a sponsor or co-sponsor of this promotion. Marriott is a registered trademark of Marriott International Inc. See reverse side of TravelCard for complete terms and conditions.
Nordstrom Gift Card Nordstrom Gift Cards do not expire, have no fees and are redeemable at nordstrom.com, Nordstrom and Nordstrom Rack stores. Gift Cards may not be returned, applied as payment on any account or redeemed for cash, except where required by law.
Office Depot® Gift Card Office Depot gift cards may be redeemed at any of our retail stores in the United States or Canada, or at www.officedepot.com. Office Depot is a registered trademark.
Options giftcard (Redeemable at Gap, Old Navy and Banana Republic) Gap giftcards can be used at all Gap locations and online at Gap.com. Only 2 giftcards are redeemable per online transaction. Gap giftcards are redeemable for merchandise only and cannot be replaced if lost or stolen. For questions regarding Gap giftcards, please call 1-800-GAP-STYLE.
The Panera Card® from Panera Bread® PANERA BREAD and the Mother Bread Logo are registered trademarks of Panera Bread and are used with permission. Panera Bread is not a sponsor of this program. See back of the Panera Card® gift card for complete terms and conditions of use.
Pottery Barn® Pottery Barn® is a registered trademark of Williams-Sonoma, Inc. Pottery Barn is not affiliated with Chase Bank USA, N.A., nor a sponsor of this promotion. Pottery Barn gift cards can be redeemed for purchases at Pottery Barn stores, catalogs, or online at www.potterybarn.com.
Ritz-Carlton® Currency The Ritz-Carlton is not a sponsor of this promotion. The Ritz-Carlton name and logo are registered trademarks of The Ritz-Carlton Hotel Company, L.L.C.
Ruth's Chris Steak House Gift Card Ruth's Chris Gift Card is subject to the terms and conditions of use printed on the gift card. Ruth's Chris Steak House is not affiliated with Chase Bank USA, N.A., nor is it a sponsor or co-sponsor of this promotion. Ruth's Chris name and logo are registered trademarks of Ruth's Chris Steak House.
Sears Sears Holdings Management, Inc. participation is not an in-store offer and is not a sponsor of this promotion. Fulfillment of gift cards will be done through Maritz Inc. Gift cards are subject to all terms and conditions printed on the gift cards and are subject to change at Sears Holdings Management Corporation's discretion.
Shell Gift Card The Shell Gift Card can be used only for purchases of goods and services at Shell locations in the U.S., except territories, which include Puerto Rico. The Card cannot be redeemed for cash and no change will be given, except in states that require redemption for cash. Shell Oil Products U.S. and its related companies are not sponsors or co-sponsors of this promotion.
Starbucks Card Starbucks, the Starbucks logo and the Starbucks Card design are either trademarks or registered trademarks of Starbucks U.S. Brands, LLC. Starbucks is not a participating partner in or sponsor of this offer.
Target GiftCard The Bullseye Design and Target are registered trademarks and Target GiftCard is a service mark of Target Brands, Inc. All rights reserved. Terms and conditions are applied to GiftCards. Target is not a participating partner in or sponsor of this offer.
The listed merchants are in no way affiliated with Chase Bank USA N.A., nor are the listed merchants considered sponsors or co-sponsors of this program. Use of merchant names and/or logos are by permission of each respective merchant and all trademarks are the property of their respective owners. Terms and conditions are applied to gift cards/certificates. Please see the merchant's gift card/certificate/website for additional terms and conditions, which are subject to change at merchant's sole discretion, if permitted by law.
©2009 JPMorgan Chase & Co. All rights reserved. Copyright applies to entire marketing piece except for those trademarks and logos herein which are the property of other respective owners.