Ultimate Rewards Program (or the “Program”) Redemption Rules

Issuer: The Consumer/Business Rewards credit card account is issued by Chase Bank USA, N.A. (herein after in the Program Redemption Rules “Chase”, “we”, “our”, or “us”). The issuer of the Consumer/Business Rewards debit card is JPMorgan Chase Bank, N.A. (“JPM Chase”). These Program Redemption Rules are applicable regardless of whether you have only a credit card account, a debit card account, or both. Terms applicable to only credit or debit card accounts are noted.

Redemption Options: Redemptions of any kind made online at the Chase website, and many redemptions using our toll-free number, do not have a service fee. A service fee of up to $20 per ticket may be charged for the use of our toll-free number to book or change airline itineraries. We reserve the right, in our sole discretion to determine the amount of the service fee, to waive the service fee, or to change the service fee without notice. Chase is not responsible for service fees charged when you redeem directly through a merchant.

Travel Information: Ticket(s) may be purchased in any name designated by you; however, tickets will be mailed or emailed, as applicable, to your address. Paper tickets will be issued only when electronic ticketing is not available. Passenger facility charges, international entry or departure taxes and/or all fees, including baggage fees, are at traveler’s expense. Rewards may be subject to local taxes and fees, which are at traveler’s expense. Additional costs, such as rush charges and/or traceable overnight delivery of rewards, are at your expense. Standard age, driver and credit rental requirements apply to car rental rewards. Minimum rental age is 25 (exceptions apply). Hotel and car rental rewards subject to availability. You may not upgrade travel arrangements (including airfare, hotel reservations and car rentals) obtained by redeeming your points. For example, if you redeem for Coach Class airfare using your points, you may not upgrade the Coach Class ticket to a First Class ticket at the airport.

Round-Trip Airline Tickets: Credit and debit card customers may redeem points for airline tickets online or though our toll-free telephone number. In addition, credit card customers may redeem 25,000 points for one round-trip scheduled airline ticket valued at up to $335 through our toll-free number, where permitted by law. A service fee of up to $20 per ticket will be charged for airline tickets booked over the telephone. If you want to book a ticket with a value greater than $335, the additional amount over $335 must be paid for using either a Chase credit card and/or points.

Checks: Only credit card customers may redeem points for a paper check. See current redemption levels on the redemption website.

Account Deposit: Points may be redeemed for a credit to your Chase savings or checking account (“DDA”). See current redemption levels on the redemption website.

Pay Yourself Back: Redemptions start at 2,000 points for a $20 statement credit (credit cards)/DDA deposit (debit cards) to apply to any purchase made with your Chase credit/debit card, as applicable, within 60 days of the request for a statement credit/DDA deposit, where permitted by law. Beginning with 2,000 points, redemptions may be made in additional 100 point increments for each $1 statement credit/DDA deposit. Statement credit/DDA deposit will post to your account within 5-7 business days and will appear on your monthly Chase credit card billing statement/checking account statement, as applicable, within 1-2 billing cycles.

Using Points for Booking Travel: Points may be redeemed for eligible items at the rate determined by the individual merchants, and may vary by merchant; any balance that remains due on a travel booking over the amount of your redemption must be paid for using a Chase credit card.

Account-to-Account Point Transfers: Point transfers between accounts with Ultimate Rewards are not currently available. We will notify you when you may transfer points to other Ultimate Rewards accounts. At that time, you may transfer points to any other eligible credit card or debit card with Ultimate Rewards. You may only transfer points to accounts earning in points. Transfers may only be used to combine points belonging to the same individual or business in the Program; or for the purpose of enabling spouses or domestic partners to combine points earned in their respective names. If the transferee’s or your credit card account(s) or checking account(s), as applicable, are in default at the time of the transfer, Chase will not make the transfer. Once points are transferred, they cannot be credited back.

Merchandise, Gift Cards, and Select Events: Redemption levels may vary and are listed in the Ultimate Rewards Program Guide and online at the redemption website. Minimum redemption amounts may be required to redeem your points and may vary by merchant. We reserve the right to change redemption items offered in the Program at any time without notice. We may also offer additional redemption promotions from time to time; redemption items offered directly through merchants may have terms and conditions controlled by those merchants. Chase is not responsible for the provision of or failure to provide the stated benefits and services in promotions offered by these merchants.

Reward Restrictions: Redeemed rewards are not refundable, replaceable, or transferable for cash, credit, or other rewards under any circumstances. Lost, stolen or mutilated gift cards/gift certificates and checks will not be replaced. Redeemed rewards earned in the Program may not be re-sold or exchanged for other goods or services except as stated on the reward. Certain rewards are available only during the time periods described in the Program communications. We may substitute rewards of equal or greater value as necessary at our discretion. Some rewards have limited availability. Gift cards/gift certificates are valid at participating merchants only, through the expiration date, if any, as permitted by law. Merchants participating in the Program are subject to change. Gift cards/gift certificates and checks must be surrendered upon redemption and no photocopies will be honored. Gift cards/gift certificates have no cash value and may not be redeemed for cash or its equivalent, and any unused portion will not be returned as cash unless otherwise noted on the gift cards/gift certificates. Purchases in excess of the amount of the gift card/gift certificate are at the reward holder’s expense. Use of any gift card/gift certificate, including gift cards with “Visa” or “MasterCard” on the front, or check is subject to any additional restrictions listed on the gift card/gift certificate or check. It is the reward holder’s responsibility to review the terms and conditions of a Visa/MasterCard (hereinafter “Association”) gift card and/or each merchant’s gift cards/gift certificates. For all merchandise, gift certificate, gift card and attraction ticket rewards, all sales/use taxes, fees, surcharges, optional items, shipping and handling charges are the responsibility of the reward holder and will apply in accordance with the merchants’ policies in effect at the time of redemption.

Reward Delivery: Delivery time of rewards redeemed depends upon your chosen reward. Some rewards cannot be shipped to PO Boxes or foreign addresses. Expedited delivery may be available upon request for an additional charge. Country of item’s origin may change.

Purchasing of Points: Points may be purchased in 1,000-point increments for a cost of $25, up to a maximum per month of 5,000 points/$125 fee. Once purchased, points may not be returned for a cash refund, and the transaction cannot, under any circumstances, be reversed. Purchased points are subject to all of the terms and conditions of the Program in the same manner as points earned through the use of your account to make purchases.

Ability to Earn and/or Redeem Rewards: If your Account is in default as described in your Cardmember Agreement/Business Card Credit Agreement, as applicable (“Agreement”), and/or your Account is closed for any reason, and/or there is any fraud or abuse related to the accrual of points, we reserve the right to prohibit you from earning or redeeming points through your Account until the next billing cycle after your Account is no longer in default, and to cause you to forfeit any points in your Account. If your points are forfeited for any reason, we will not reinstate these points to your Account.

Miscellaneous: These Redemption Rules, and any other redemption rules provided by us or our agents, supplement the Program Rules and Regulations. We have no other obligation with respect to the Program beyond those described in these Redemption Rules and the Program Rules and Regulations. Any additional travel or accommodation arrangements made in connection with any reward are your sole responsibility. Redemption values for all rewards are effective April 1, 2010, and are subject to change without notice. Many redemptions are final; please check the applicable merchant’s terms and conditions before you redeem. Point credits will not be issued for any cancelled travel arrangements or returned rewards.

The listed merchants/Associations are in no way affiliated with Chase or JPM Chase, nor are the listed merchants/Associations considered sponsors or co-sponsors of this program. Use of merchant/Association names and/or logos are by permission of each respective merchant/Association and all trademarks are the property of their respective owners. Terms and conditions are applied to gift cards/certificates. Please see the merchant’s gift card/certificate/website, or the Program website for Association gift cards, for additional terms and conditions, which are subject to change at merchant’s or Chase’s, for Association gift cards, sole discretion, if permitted by law.

Rewards are subject to availability, and may be substituted with rewards of equal or greater value as necessary. Merchants participating in the Program are subject to change.

Points may not be bought (except as set forth in the Purchasing of Points section) or sold.

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